Bosh will be responsible for defects in the engine sensors of the SsangYong Motor`s SUV
Several Tivoli users posted video clips on the online forum stating that their cars could not accelerate
/NOVOSTIVL/ Robert Bosch Korea will be asked to pay for fixing malfunctioning engines used in SsangYong Motor's Tivoli SUV as the German firm's sensors were found to be responsible for the vehicle's problems accelerating, according to industry officials Thursday. This article appeared in The Korea Times.
According to the officials, SsangYong Motor will soon begin free repair services for customers who purchased the new Tivoli rolled out in June, as dozens of customers reported problems in their newly purchased vehicles when attempting to accelerate. The service will be available at service centers of SsangYong Motor starting today.
This came after multiple Tivoli customers posted video clips on an online forum of Tivoli users last week of their vehicles failing to accelerate even though drivers fully throttled their cars.
A week after those complaints were raised, SsangYong Motor said it found that a knock sensor, which detects vibrations caused by abnormal combustion, in the Tivoli's engine unit excessively worked and its engine control unit limited the output of the engine. According to industry officials, the knock sensor was made by Bosch.
When contacted by The Korea Times, PR Insight, a public relations agency representing Robert Bosch Korea, was unable to provide the firm's stance on the matter.
In cases similar to Tivoli's, carmakers cover the cost for repair services first and then send invoices to the supplier of problematic parts, industry officials said.
During this process, the two side will discuss the ratio of responsibility for the cost. And in Tivoli's case, Bosch will likely shoulder a significantly high ratio because both the engine control unit and knock sensor were made by Bosch. Officials at complete carmakers said, however, the tarnished reputation is more important than the cost itself.
The new Tivoli is a facelift coming four years after the subcompact SUV debuted in the domestic market and salvaged the company from continued losses. The new Tivoli also drew positive responses from car reviewers here, praising the new 1,5-liter gasoline engine.